Information you choose to give us
When you contact Branding Czars, use chat or request a quote, you may give us information such as:
- your name, company and business contact details
- the products or services you are interested in
- quantities, specifications, destinations, timing and budget information
- messages and other project details you send to us
- artwork, logos, reference files or photographs you choose to upload
- your communication preferences
- your choice to receive or not receive marketing messages
Please do not send passwords, payment-card details, government identification numbers or unrelated sensitive information through our general contact forms or chat.
If a project later requires recipient addresses, employee information or another controlled dataset, we will agree an appropriate way to receive and handle it rather than asking you to place it in a public enquiry form.
Information created when you use the website
Like most websites, our systems receive technical information needed to deliver and protect the site. This can include an IP address, browser and device information, requested pages, timestamps, security events and similar server information.
The site also uses limited browser storage and first-party cookies for functions you ask us to provide. For example, it can remember your privacy choice, project list, unfinished quote brief, chat session or motion preference.
Our Cookie Policy explains these technologies in more detail.
Optional analytics and advertising measurement are treated separately. They remain off unless the relevant option is available and you choose to allow it.
How we use information
We use information for practical business reasons, including to:
- respond to questions and enquiries
- understand what you are trying to source or produce
- prepare and discuss quotations
- manage project communication
- coordinate approved work with relevant suppliers and service providers
- maintain records connected with a project or business relationship
- operate, secure and troubleshoot the website
- prevent abuse, fraud and malicious activity
- understand website use when optional analytics has been allowed
- measure advertising when that feature has been allowed and configured
- send marketing messages where you have separately chosen to receive them
- meet legal, accounting or regulatory requirements that apply to us
We do not use a quote request as automatic permission to send unrelated marketing.
Chat and automated assistance
The Branding Czars website includes an automated project assistant.
The assistant can answer supported questions, collect project details and help prepare information for our team. Where live assistance is available, a member of the team may join or take over the conversation.
We identify automated messages as coming from the automated assistant. The assistant does not make final pricing, production, delivery or contractual decisions and its responses are not binding quotations.
A chat conversation may include the page you were viewing and project items you intentionally share so that the conversation has useful context.
Artwork and uploaded files
If you upload artwork or another project file, we use it to review your request and, where a project proceeds, to perform the agreed work.
Uploaded files may be checked or restricted for security before they are made available to the team.
You remain responsible for making sure you have the right to provide the materials you send us. Uploading a logo or artwork does not transfer ownership of your existing intellectual property to Branding Czars.
Temporary files that are no longer required may be deleted according to the website's file-retention process.
Analytics and advertising
Branding Czars uses a consent-based measurement setup.
Optional analytics or advertising technologies are not treated as necessary website functions. They are not activated through our consent system unless you allow the relevant category.
Analytics may be used to understand which pages and actions are useful to visitors.
Advertising measurement may be used to understand whether an advertising campaign resulted in meaningful website activity. If advertising functionality that creates audiences or personalized advertising is enabled, it remains subject to the corresponding privacy choice.
Rejecting optional measurement does not prevent you from browsing the website or requesting a quote.
You can change these choices later through Privacy settings in the website footer.
How long we keep information
We do not try to keep every piece of information indefinitely.
Different records have different useful lives.
A website privacy choice is configured to expire within 180 days. Browser access to a visitor chat session lasts for up to 24 hours. The chat interface tells you the applicable conversation-retention period before you start a conversation.
Temporary quote drafts and browser-only project information follow the periods described in our Cookie Policy.
Business enquiries, quotations and project records may be retained for as long as reasonably necessary to manage the relationship, keep appropriate business records, resolve disputes and meet accounting or legal requirements.
When information is no longer needed, we may delete it, anonymize it or allow it to expire according to the relevant system.
International projects and service providers
Branding Czars works with businesses worldwide.
Depending on the project, information may therefore be processed or received in a country other than the one where you are located. This may happen through our technology providers, suppliers, production partners or logistics providers.
Where applicable law requires a particular safeguard for an international transfer, we will use an appropriate mechanism or take other required steps.
Your privacy choices and rights
You can change optional analytics and advertising choices through Privacy settings.
You can unsubscribe from marketing emails without stopping necessary project communication.
Depending on where you live and the law that applies, you may also have rights relating to your personal information, including the right to ask for access, correction or deletion, object to or restrict certain uses, withdraw consent, request portability or opt out of certain advertising-related processing.
Some rights are subject to legal exceptions.
If you make a privacy request, we may need enough information to verify that we are responding to the correct person.
Send privacy requests to contact@brandingczars.com or use our Contact page.
If applicable law gives you a right to complain to a privacy or data-protection authority, you may also do that.
Security
We use administrative and technical safeguards intended to reduce unauthorized access, alteration, loss or misuse of information.
No website, transmission method or storage system can be guaranteed to be completely secure.
If you believe information connected with Branding Czars has been exposed or misused, contact us at contact@brandingczars.com.
Children
Branding Czars is a business-to-business service.
Our website is not designed for children and we do not knowingly seek personal information from children through our enquiry services.
If you believe a child has provided personal information to us, contact us so we can review the situation.
External websites
Our website may link to websites and services operated by other companies.
Their privacy practices are controlled by them, not by Branding Czars. You should review their policies when you use those services.
Changes to this policy
Our services and technology may change.
When a change affects how we handle personal information, we may update this policy and change the date shown at the top of the page.
For a material change, we will provide additional notice where required.
Contact
Questions about this policy or a privacy request can be sent to contact@brandingczars.com.
You can also contact us through the Contact page on this website.